With the coronavirus crisis continuing with no end in sight, Techcross says it is using various solutions to solve customer service issues. Videoconferencing has already become the most basic contactless activities, and the engineering team is filling on-site service gaps through new methods such as training local engineers or providing remote commissioning service.
The pandemic has made it difficult for Techcross staff to visit clients and conduct factory acceptance tests (FATs), which are final product functionality tests in the presence of client personnel before products are delivered from factories. In response, Techcross has come up with contactless services in which a video teleconference program is used to conduct remote FAT sessions. The two sides prepare communication equipment, with Techcross staff conducting the FAT according to the procedures and the client checking the process real-time via the video footage.
