Technical support service

#Technical Support # Hotline #Helpdesk #Service

Technical support service

Technical hotline support and troubleshooting for workshop equipment, diagnostic software and vehicle repairs

With the technical support service, Bosch, as a global service provider, supports workshops in troubleshooting workshop equipment and diagnostic software as well as in complex vehicle repairs. Workshops are faced with high levels of downtime when, for example, equipment and software are not working properly. Problems are solved within a short time with the help of experienced experts in order to optimize the workshops operating time.

experts

with excellent technical workshop know-how

presence

at 24 locations for excellent support in more than 20 national languages

vehicle downtimes

through quick and competent problem solving

communication channels

enable fast and individual customer support

Technical support for workshop equipment

The technical support experts help the workshop to troubleshoot diagnostic devices such as the vehicle communication interface (VCI) and provide assistance with problems with the associated hardware and special tools. If necessary, the hotline experts initiate a loan, repair or exchange process for defective hardware.

Vehicle communication interface

Diagnostics laptops

Workshop equipment

Technical support for diagnostic software

Technical support for diagnostic software

The team of experts is available to help with any problems that may arise when using the diagnostic software, if help is needed with troubleshooting, reinstalling or uninstalling, and repairing the diagnostic software used. With the professional support, the workshop staff can concentrate on their core competence of diagnosing and repairing vehicles.

Technical support for the repair of passenger cars and commercial vehicles

Technical support for the repair of passenger cars and commercial vehicles

The experienced support team offers expert guidance and assistance with repairs for a wide range of vehicle makes and models. The experts are always aware of the latest industry trends and technologies and can therefore provide suitable and efficient solutions for the following application areas:

• Electrical and electronic systems
• Gasoline or diesel injection
• Electric drives and high-voltage systems
• Brakes and mechanical systems
• Chassis
• Comfort electronics

Multi channel communication

Multi channel communication

For efficient customer support, the support for the workshop is provided individually via different channels:

• Phone
• Chat
• Ticketing system
• Customer portal
• Video telephony via Visual Connect Pro
• TeamViewer remote support

Support levels

Technical data

Around 200

skilled Bosch experts

24

service centers worldwide

More than 20

support languages ​​

More than 200,000

customer problems solved per year

Technical service centers worldwide

1 Owatonna, USA

2 Plymouth, USA

3 Mexico City, Mexico

4 San José, Costa Rica

5 Campinas, Brazil

6 Casablanca, Morocco

7 Madrid, Spain

8 Lisbon, Portugal

9 La Ferté-Bernard, France

10 Liverpool, UK

11 Plochingen, Germany

12 Leipzig/Magdeburg, Germany

13 Timisoara, Romania

14 Johannesburg, South Africa

15 Bangalore, India

16 Coimbatore, India

17 Peking, China

18 Seoul, Korea

19 Tokyo, Japan

20 Shanghai, China

21 Chendu, China

22 Manila, Philippines

23 Melbourne, Australia

24 East Tamaki, New Zealand

PRODUCT BENEFITS FOR VEHICLE MANUFACTURERS

• Global support concept enables technical help for the entire workshop network in all regions
• Reduction of vehicle downtimes and costs for workshops through fast and efficient resolution of problems with workshop equipment and diagnostic software
• High level of satisfaction in the workshop network thanks to competent and individual support
• The workshop can focus fully on its repair expertise
• Higher end customer satisfaction due to faster repair and maintenance of the vehicle

Contact us

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