Software Support

Service # Software Support ## Software Troubleshooting and Support HORIBA provides comprehensive software services to help you maximize uptime, maintain regulatory compliance, and enhance the performance of your test automation systems. Our expert engineers and support teams work to keep your STARS software up to date, running smoothly, and aligned with your testing needs. We assist with a variety of software issues, including diagnosing faults, interpreting error messages, applying patches, and installing the latest releases. Support is delivered remotely via WebEx® or onsite as needed. Typical response times during standard service hours are under four hours in most regions; however, 24-hour support and response times may vary by location. STARS Prime: Enhanced Software Support and Performance The STARS Prime subscription offers continuous access to the latest STARS software updates, released every two months, providing new software features and improvements, and helping you stay compliant with evolving global regulations like EURO 7, EPA, CARB, SAE, MIIT, MoRTH, MLIT, and UN standards. This subscription also provides unlimited technical support. Additional optional services include: - Onsite version upgrades - Active application assistance for tailored support, including troubleshooting test results, installing test schedules, optimizing calibration workflows, and customizing reports Our engineering team collaborates closely with your staff to optimize system performance. Interested in maximizing the value of your software? Speak with your HORIBA representative or contact us below to discover how STARS Prime can support your evolving requirements. ## Stay Current with Expert-Led Software Updates and Upgrades If you’re unsure whether your software is current or need help upgrading, HORIBA can assess your system and perform updates remotely or onsite at your convenience. These services ensure access to STARS software experts supporting you to minimize downtime and reduce unexpected costs by fitting within a predictable annual support framework. To learn more about our software service packages or to request support, please fill out the contact us below. A HORIBA representative will connect you with the available options in your region. Maintenance | Warranty, Repair, & Spare Parts | Calibration | Training | Engineering Consultancy & Testing | On-Site Support ### Informationsanfrage Sie haben Fragen oder Wünsche? Nutzen Sie dieses Formular, um mit unseren Spezialisten in Kontakt zu treten. #language-selection-hint{margin-bottom:2px}.country-switcher-text{align-self:center;font-size:.95rem}.country-switcher-country{border:1px solid #e0e0e0;padding:5px 8px;font-size:1.2rem;display:inline-block;vertical-align:middle;max-height:41px}.country-switcher-btn-continue{margin-left:5px}.country-switcher-btn-close{float:none;position:relative;top:5px;margin-left:15px}#language-selection-hint{box-shadow:0 2px 3px 0 #eaeaea;background-color:var(--light)}.country-switcher-country{background:#fff;padding-left:15px}.country-switcher-country .fa-check{margin-right:25px}#language-selection-hint .first-col{display:flex}.hor-spacer-content.banner-active{}@media (min-width:1200px){#language-selection-hint .container{max-width:1430px}.hor-spacer-content.banner-active{margin-bottom:65px;display:flex}}@media (max-width:350px){.country-switcher-country{padding-left:5px}.country-switcher-country .fa-check{display:none}} document.addEventListener("DOMContentLoaded",function(){if('undefined'!==typeof window.horCountrySwitcher){window.horCountrySwitcher.init({"en":{"headline":null,"btn_yes":null,"btn_no":null,"target_lang":null,"target_lang_text":"There is a local version available of this page. Change to the local version?","textCheckboxHideModal":null,"btn_continue":"OK","target_country":null},"at":{"target_lang_text":"Es ist eine lokale Version dieser Seite verf\u00fcgbar. Zur lokalen Version wechseln?","btn_continue":"weiter"},"br":{"target_lang_text":"Existe uma vers\u00e3o local dispon\u00edvel desta p\u00e1gina. Alterar para a vers\u00e3o local?","btn_continue":"pr\u00f3ximo"},"cn":{"target_lang_text":"\u6b64\u9875\u9762\u6709\u672c\u5730\u7248\u672c\u53ef\u7528\u3002\u5207\u6362\u5230\u672c\u5730\u7248\u672c\uff1f","btn_continue":"\u4e0b\u4e00\u6b65"},"cz":{"headline":"Dostupn\u00e1 lokalizovan\u00e1 verze","btn_yes":"ano","btn_no":"ne","target_lang":"Czech","target_lang_text":"Na str\u00e1nce, kterou pr\u00e1v\u011b prohl\u00ed\u017e\u00edte, je k dispozici lokalizovan\u00e1 verze.
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